Outsourcing Your IT Support

Outsourcing IT support is becoming an increasingly popular way to cut costs, save time, and reduce stress. The idea is simple, instead of having your own IT department in house, you have an external company provide you with the IT support you need.

If you haven’t already taken advantage of this increasingly popular solution to your IT support, then read on to find out how it works, and how we can help assist you on your journey towards success.

What IT support services are available?

The main reason a large majority of businesses use IT support outsourcing is because it cuts costs. Markets are competitive, so you need to make sure you’re keeping on top of your overheads. One great way to ensure your IT budget is under control is to seek external support, this is where we come in.

Here at PCS, we have a variety of different services for you to choose from, so you can find the best support to suit your needs. You may or may not know what IT support you require, either way it’s advisable to talk to a member of our team and discuss your options. We’ll work with you to understand the needs of your business and give you the IT support you require in order to have a smooth-running infrastructure.

Our customers have different needs so when you outsource your IT support to us, we’ll put together a tailored service specifically for your business. Maybe you’re a Solicitors practice that relies heavily on an efficient and reliable system. Having a tailored service means you’ll have the exact support you require, exactly when you need it.

We also offer IT support services which provide unlimited on-site and remote assistance. This means your company won’t have to employ any IT engineers – this is the most reliable way you can save money through IT outsourcing.

Why outsource your IT support?

Any of these options will help you save money, and, as previously said, that’s one of the main reasons companies decide to outsource their IT support. Without the need to hire internal staff, you can reduce your overheads such as sick pay, holiday pay, and national insurance tax.

Another major benefit of outsourcing IT is that you can get 24/7 coverage far easier and cheaper than it would be to employ a 24/7 support team in-house. So, you can rest assured that you’ll have full efficiency by getting even better support for less money. Again, if you own a company that’s heavily reliant on technology, then it’s very important that your infrastructure always remains operational and resilient.

Outsourcing IT also brings less noticeable benefits, such as the fact that you won’t need to pay to train up the IT engineers. It goes without saying that two heads are better than one, but here at PCS you will have full access to all of our fully qualified service desk and technical team, providing you with the utmost amount of expertise and knowledge.

 

As your IT support company, we can also consult with you and advise you on any upgrades or security issues your current IT infrastructure might have. As your business grows, it’s easy to buy new IT kit and forget about the old stuff and this can lead to weaknesses. Outsourcing your IT support means we will evaluate your infrastructure to highlight any weaknesses or outdated bits of kit.

The benefits of this really can’t be overstated in a time when cybercrime is on the rise. Although it used to be something only major companies had to fear, cybercrime now affects small and medium-sized businesses too. So, making sure your infrastructure is up-to-date and resilient is vital, and can save you money in the long run.

Finally, outsourcing your IT support to us can provide you with far more effective disaster management. Unfortunately, disasters happen, and having a team of highly qualified IT engineers can help resolve the issue and minimise the damage. Clients are far less tolerant of downtime now, so resolving an emergency quickly can be the difference between a tarnished reputation and maintaining a good brand image. All of this, and for a lower price than you’d pay to have an in-house support team available 24/7/365.

This has just been a brief overview of the many benefits outsourcing your IT can bring. The fact that all of this can be done at a far lower cost than having a dedicated IT support team in-house is just another bonus.

So, if you haven’t already considered outsourcing your IT support to us, it’s well worth looking in to. You could save yourself money, time, and stress. Get in touch with a member of our friendly team and we’ll point you in the right direction. Here’s to the start of a happy working relationship.