Meet Our Cyber Security Analyst
Adam Mackenzie
Adam Mackenzie, PCS’s Service Desk Manager, effectively manages IT services and customer support. His leadership, technical skills, and dedication to excellence are key to PCS’s high standards.
Microsoft Certified Solutions Associate
Cisco Certified Network Associate
Technical Advice & Support
Backup and DR Advice & Support
Cyber Security Advice & Support
Hardware & Software Support
As Service Desk Manager at PCS…
Service Desk Manager, Adam Mackenzie, plays a crucial role in maintaining the smooth operation of IT services at PCS Business Systems. On a daily basis, he ensures the efficient management of the service desk, providing top-tier support to our customers.
Whether working with a small business or a larger enterprise, Adam ensures the seamless operation of hardware, software, and networks. He works closely with the technical team to manage and operate IT systems, resolve technical issues, and promote best practices for IT service management.
His extensive training and experience enable him to identify and implement the right solutions for network and system challenges promptly. Adam’s expertise guides our customers towards optimal IT performance, offering advice, proactive support, and services that address their unique IT needs.
Years in IT: 15+
Department: Technical
LinkedIn: Adam Mackenzie
Areas of Expertise
As the Service Desk Manager, Adam is a pivotal bridge between our customers and the Service Desk team. His primary role is to ensure seamless communication, effectively addressing our customers’ IT service needs. Leveraging his expertise, Adam ensures the smooth operation of IT services, promptly resolving issues, and enhancing customer satisfaction. His dedication to service excellence makes him significant in maintaining the high standards of PCS, fostering an environment of efficiency and customer-centric service.
Technical Support
Security Support
Cyber Security
Cloud Support
3rd Line Assistance
Point of Contact
Get In Touch With Adam Mackenzie
Skills
Virtual Support
Service Desk Advice
Problem Solving
Tech Support
Security & Planning
Threat Mitigation
Hidden Gems About Our Service Desk Manager
Hobbies?
Fishing
Clay Pigeon Shooting
Table Tennis
I like to spend time at my allotment and I am a motorbike enthusiast
A Personal Achievement?
Winning my first Golf competition.
Awarded 1st place, best Carrot in a local vegetable growing competition.
Landing my First 40lb Carp Fish aka Johnny One Gill.
Growing and maintaining a luxuriously thick beard.
Claim To Fame?
I once danced with Billie Piper when I was 8 years old!
About PCS
Since 1995, PCS has charted an exceptional course. With 1,200 active accounts, we lead in our field. Our valued clients drive our success, and we express sincere gratitude to each one. Join us on this remarkable journey—explore our origins and witness our unwavering commitment to exceptional IT support and services on our About page.
Check Out Our Blogs
A Comprehensive Guide to Defend Against Cyber Attacks
In an age defined by the digital revolution, where technology infiltrates every aspect of our lives, the threat of cyber attacks looms larger than ever. As our dependence on interconnected systems and devices grows, it becomes crucial to grasp the intricacies of cyber threats. Let us delve into the realm of cyber attacks, dissecting their complexities and highlighting their profound impact in our interconnected world.
Defending Against Modern Threats and Protecting Your Business
In the rapidly evolving landscape of business operations, safeguarding your business in 2024 is more critical than ever. With the increasing dependence on digital technologies, the threat opportunities have expanded to include sophisticated cyber threats that can jeopardise the integrity, confidentiality, and availability of your business data.
Empower Your Business: The Role of Cyber Essentials in Modern Security
Cyber threats are a constant reality for businesses of all sizes in today’s digital landscape. Protecting your valuable data, infrastructure, and reputation is paramount, but navigating the complex world of cyber security can be overwhelming. That’s where Cyber Essentials comes in.
PCS Business Systems Ltd
2 Northfield Point
Cunliffe Drive
Kettering
Northants
NN16 9QJ
